Help Center
Find answers to common questions or reach out to our support team.
Booking & Reservations
How do I make a booking?+
Simply search for your destination and dates, select a property, and click "Reserve". You can pay securely via UPI, card, or net banking.
Can I modify my booking dates?+
Yes, you can modify dates from your bookings dashboard up to 48 hours before check-in, subject to availability.
What payment methods are accepted?+
We accept all major credit/debit cards, UPI, net banking, and popular wallets via Razorpay. International cards are processed through Stripe.
Is my payment information secure?+
Absolutely. All payments are processed through PCI-DSS compliant payment gateways. We never store your card details.
Hourly Bookings
What is the minimum hourly booking?+
The minimum booking duration is 4 hours. You can extend in increments of 2 hours.
Can I extend my hourly stay?+
Yes, subject to availability. You can request an extension through the app or by contacting the property.
What happens if I arrive late?+
Your booking time starts from the scheduled check-in time, not your arrival time. We recommend arriving on time.
Cancellations & Refunds
What is the cancellation policy?+
Each property has its own cancellation policy (Flexible, Moderate, or Strict). Check the property listing for specific terms.
How long do refunds take?+
Refunds are processed within 5-7 business days to your original payment method.
Can I get a refund for early checkout?+
For nightly bookings, partial refunds may apply based on the cancellation policy. Hourly bookings are non-refundable for unused time.
For Hosts
How do I list my property?+
Visit our "List Your Property" page, fill out the application form, and our team will review and onboard your property within 3-5 business days.
What commission does Arohan charge?+
Our standard commission is 12-15% per booking depending on the property type and services opted.
When do hosts get paid?+
Payouts are processed weekly, every Monday, for bookings completed in the prior week.